What's the point?

Much to T's despair, I'm a Lady Gaga fan. I wouldn't go as far to say I'm a "Little Monster" but when I received the "exclusive priority booking invitation to all American Express holders" to buy advanced tickets to her Hong Kong concert, I couldn't resist.

But here's the problem. What's the point of sending out an "exclusive priority booking invitation to all American Express holders" if you're not going to prepare your call centre and website for the hoards of American Express holders who are clambering on top of one another to get their tickets??

I mean, why bother if all Amex has achieved through their "exclusive invitation" is to seriously p** me off. How many times can I refresh their overloaded website? How many times can I call their busy call centre? If you want to lose a customer, here's how to do it: over promise. under deliver.

Thanks, Amex.

One very annoyed customer.